Shipping policy
Last updated: 3 June 2025
1. Service Area
We currently ship only within India. Orders placed with an international shipping address will be cancelled and refunded automatically.
2. Order Processing
- Dispatch window: All paid orders are picked, packed, and handed over to our logistics partner within 24 hours (Mon – Fri, excluding public holidays).
- Orders placed after 2 PM IST or on weekends/holidays are processed the next working day.
3. Shipping Method & Cost
| Method | Network | Cost to you |
|---|---|---|
| Standard Surface | Shiprocket surface partners (e.g., Delhivery, Ekart) | ₹0 – we cover it |
We do not offer Cash-on-Delivery (COD) or express/air shipping at this time.
4. Delivery Estimates
| Region | Typical transit time* |
|---|---|
| Metro & Tier-1 cities | 3 – 6 business days |
| Tier-2/3 cities & towns | 5 – 9 business days |
| Remote / difficult-to-reach areas | 7 – 12 business days |
*Transit times are estimates provided by the carrier and may vary due to festivals, extreme weather, or other unforeseeable events.
5. Tracking Your Order
A tracking link is emailed as soon as your parcel is scanned at the origin hub. Please allow up to 24 hours for the first scan to appear.
6. Lost or Damaged Parcels
If your order arrives visibly damaged, or tracking shows “delivered” but you have not received it:
- Email support@eswa.life within 7 calendar days of the marked delivery date.
- Include your order number and, where applicable, clear photos of the outer box and product.
After verification we will either reship the order free of charge or issue a full refund—your choice.
7. Address Accuracy
Please double-check your shipping address at checkout. ESWA is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
8. Unexpected Delays
While we strive to meet the timelines above, delays caused by couriers, customs inspections, strikes, or force-majeure events are outside our control. Such delays do not entitle a cancellation once the parcel is in transit; however, our support team will keep you updated and intervene with the carrier where possible.
9. Policy Changes
We may update this Shipping Policy to reflect changes in logistics partners or service levels. Any revisions will be posted on this page with a new “Last updated” date.
Need help?
Email support@eswa.life or call/WhatsApp +91 8866 866 366 (Mon – Fri, 10 AM – 6 PM IST).
We’re here to ensure your ESWA experience is smooth from checkout to your first mint.